A Morristown litigation firm called about something most copier vendors never raise: the copier itself was a confidentiality risk. Sensitive filings sat in the output tray of a shared machine in a common hallway, where anyone walking past could pick them up.
The problem
The firm’s prior provider had sold them a fast box and walked away. Print jobs released the second they were sent, scan destinations were a mess, and there was no way to tie a document to the person who printed it. For a practice handling sealed and privileged material, that’s not a feature gap. It’s exposure.
What we did
We configured secure print release on their Sharp MFPs: nothing prints until the attorney or paralegal authenticates at the device. We built clean scan-to-folder and scan-to-email profiles for each user, locked down the address book, and trained the staff in person, twice, because we’d rather over-train than get the “how do I do this” call later.
The result
Documents now wait in a queue, encrypted, until the right person stands at the machine and releases them. Nothing orphaned in a tray. Every job is attributable. And the partners got the one thing they actually wanted: to stop thinking about the copier entirely.
“You were the first vendor who talked about risk before you talked about speeds and feeds,” the administrator said. “That’s why we signed.”