40 bankers’ boxes, one deadline, and a scanner that could keep up
A Morris County litigation firm hit the moment every litigator dreads: a discovery deadline and dozens of bankers’ boxes of paper that had to become searchable digital files, fast, on a court clock that doesn’t negotiate. The problem Their existing office MFP could scan, but not at the volume or reliability discovery demands. Feeding tens […]
When a filing has to go out this second, not tomorrow
A Morristown firm’s support team handles the behind-the-scenes work that lets attorneys hit absolute deadlines: last-minute notices, court-mandated documents, things that simply cannot go out tomorrow. The problem Relying on post-office runs for time-critical legal mail is a risk the firm couldn’t carry. They wanted certified and priority mail handled at the desk, with verifiable […]
The devices the last vendor couldn’t even see
A multi-site professional services firm thought their fleet was being monitored. It wasn’t, at least not all of it. Machines were dropping off the monitoring platform silently, which meant meter reads were estimated, supplies arrived late or not at all, and “managed print” was managed in name only. The problem You can’t manage what you […]
A law firm that needed the copier to keep a secret
A Morristown litigation firm called about something most copier vendors never raise: the copier itself was a confidentiality risk. Sensitive filings sat in the output tray of a shared machine in a common hallway, where anyone walking past could pick them up. The problem The firm’s prior provider had sold them a fast box and […]