A Morris County property management firm had been with the same national dealer for ten years, not because they loved it, but because switching sounded like a headache. The relationship had gone quiet, the rates had crept up, and the equipment was aging.
The problem
Inertia is the incumbent’s best friend. The firm assumed a switch meant downtime, retraining, and a tangle of lease paperwork. So they kept paying a premium for service that had stopped feeling like service.
What we did
We ran the numbers against their current cost per click, mapped a clean buyout of the remaining lease term, and scheduled the cutover for a weekend. We pre-configured every new Sharp and Kyocera MFP with the same scan and print habits the staff already used, so Monday morning looked identical, just faster and cheaper.
The result
Lower monthly cost on newer equipment, a single local point of contact, and a staff that barely noticed the hardware had changed. The controller’s only complaint was about the decade they waited.
“The whole thing I was dreading just… didn’t happen,” the controller said. “You handled the lease, you handled the setup, and Monday everyone just printed.”