An advisory firm that needed every page accounted for
A Morris County wealth advisory firm handles exactly the kind of documents regulators care about: client statements, account paperwork, signed agreements, and the copier sat squarely in that compliance picture. The problem Open print trays and loosely configured scan destinations are a finding waiting to happen. The firm needed documents that don’t print until the […]
The devices the last vendor couldn’t even see
A multi-site professional services firm thought their fleet was being monitored. It wasn’t, at least not all of it. Machines were dropping off the monitoring platform silently, which meant meter reads were estimated, supplies arrived late or not at all, and “managed print” was managed in name only. The problem You can’t manage what you […]
It’s April 14th and the copier is down
A Parsippany CPA firm runs at a sprint from January to April. High-volume printing of returns, statements, and client packages is the whole job in those months. So naturally, their primary high-speed unit chose mid-April to fail. The problem Their previous national vendor routed service through an 800 number and a queue. A two-day wait […]