A North Jersey franchise dealership runs paper-heavy departments side by side: finance closing deals, service writing tickets, parts pulling invoices, all printing and scanning at once, all day.
The problem
A mismatched set of machines created bottlenecks exactly where they hurt most: a customer sitting in the finance office while a deal jacket crawled through a slow scanner. Different brands meant different toner and no consistent support.
What we did
We standardized the dealership on a Kyocera fleet sized per department, with fast duplex scanning into their document workflow and one cost per click across the store. Local service means same or next-day response when a department can’t afford to be down.
The result
Deal jackets move fast, every department works the same way, and the business office manages one relationship instead of three.
“In finance, speed at the scanner is customer experience,” the manager said. “ADS understood that immediately.”